Help Center Analytics

Setting Up Analytics

• Setting up Help Center Analytics and the Feedback Form
• Adding Multilingual Support to your Analytics Feedback Form using Zendesk Dynamic Content
• Read Tickets and Self-Service Score

Using the Analytics

• How to use the Analytics information
• Analytics Page
• Using the Dates and the Filters in Analytics
• Syncing Information to Help Center Analytics

Analytics Pages

• Analytics Performance Overview
• Analytics Content
• Analytics Feedback
• Displaying Article Metrics for a Specific Article and the Visitor's Journey
• Search Analytics

Understanding what Analytics Reports

• How Help Center Analytics may Report Differently to Other Analytical Tools
• Logging into Florals Online as a Guest