Translate Conversations

Overview and Installation

• Overview of Swifteq Translate Conversations
• Installing the Translate Conversations App
• How to Control Access and Subscription Cost for Translate Conversations

Setting up Translate Conversations

• Translate Conversations Configuration
• Adding a Glossary for Translate Conversations
• Changing the Translation Prompt
• Selecting Known Languages for your Team Members
• Setting up Co-writer for the Reply Feature
• Changing the Translate Conversations Settings

Using Translate Conversations

• Using Translate Conversations
• Composing a Reply
• Translating a Reply
• Changing your Settings and Tickets in a Language you Know

Reporting

• Reports for Translate Conversations

FAQs for Translate Conversations

• Improving the Quality and Tone of the Translations using the Translate Prompt
• Messages Are Not Being Translated - Common Causes and How to Fix Them
• Fixing Issues with Translation Glossary CSV Uploads