Carmen Mitru
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Recent activity by Carmen Mitru-
How to use the Analytics information
The following are some tips and ideas for how to get the most out of the information in Help Center Analytics.In this ArticleFind the Locations in your Help Center where Visitors submitted most Tic...
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Analytics Page
Once you have setup Help Center Analytics, the Analytics dashboard displays. This reports on the activity in your Zendesk Help Center and includes various metrics. To display Analytics at any time,...
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Using the Dates and the Filters in Analytics
In the Analytics page, you use the Date selections and the Filters at the top of the screen to choose what to display in the page. The Dates and Filters (as relevant) are available at the top of al...
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Syncing Information to Help Center Analytics
When you have enabled the tracking of articles for the Help Center Analytics, the article activity is refreshed automatically whenever you display the Analytics page. Refer to Setting up Help Cente...
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Displaying Article Metrics for a Specific Article and the Visitor's Journey
The Article Metrics display in-depth metrics for specific articles, for the selected period, which offers additional insight into how visitors are using your Help Center. As well as information suc...