Home Page, Help Center Manager Pages and Analytics Page

When you first start Help Center Manager, the Home page displays with a summary of the activity in the Help Center. 

In this Article
Displaying Articles, Links, Media and Dynamic Content
Displaying Analytics
Home Page
Top Right Menu
Profile Button
Switch between Swifteq Zendesk Apps Button

Displaying Articles, Links, Media and Dynamic Content

There are three pages in the Help Center Manager - Articles, Links and Media. These pages give you access to the articles, links and media in your Zendesk Help Center. Many of the features are used in the same way in all three pages.

You can display the Articles, Links or Media page by clicking the link on the left-hand side of the screen to access the other pages. Click Home to redisplay the Home page.

From the left-hand side menu, you can also access the Dynamic Content items are added in your Zendesk Admin Center. Refer to Dynamic Content Page.

Displaying Analytics

Clicking the Analytics link in the top menu gives you access to the Help Center Analytics.

Home Page

The Home page displays a summary of the activity in the Help Center. The statistics in the Home page are loaded the first time you open the page. If you want to refresh these, for example after running a Sync, you can press F5 on your keyboard. 

As well as a summary, the Home page also gives you a quick access to functions and, where relevant, to easily make changes such as fix broken links or broken images or to display the Media page showing images without Alt text. 

• Articles Synced from Zendesk
  The Articles Synced from Zendesk shows a count of all the articles in Zendesk. It also shows the date and time of the last sync. 
  From this section, you can click Run Quick Sync to sync the articles. Refer to Syncing the Zendesk Data to Help Center Manager.
  You can click Export Articles to display the Articles page so you can select articles and then click Export to export any articles required. Refer to Exporting Articles, Links and Media.
   
• Articles not translated into all the supported languagesThe Articles not translated into all the supported languages section displays the number of articles that do not have a translation in one or more of the supported languages.
  
  This section shows the default language and the number of articles in the default language.
  
  For each of the languages that you have enabled in your Help Center it shows the number of articles that are translated, and this also shows as a percentage of the number of articles in the default language.
  
  From this section, you can click Translate articles with AI to display the articles so you can apply the "Not Translated to" filter and select the relevant languages. Refer to the articles in the section Automatic Translations.
   
• Broken Links
  The Broken Links section displays the number of links that are not valid. From this section you can click Fix Broken Links to display the Links page with the Valid filter automatically set to "No".  Refer to Fixing Broken Links.
   
• Broken Images
  The Broken Images section displays the number of images that are not valid. From this section you can click Fix Broken Images to display the Media page with the Valid filter automatically set to "No". Refer to Fixing Broken Media.
   
• Images without Alt TextThe Images without Alt Text section displays the number of images that do not have Alt Text. From this section you can click Add Alt Text to Images to display the Media page with the Alt Text filter set to "Not Present". Refer to Changing the Alt Text for Images in Media Page and Media Pane.

Top Right Menu

The top right menu displays on each page and this shows information on the Zendesk Help Center you are currently accessing, the date and time it was last synced from Zendesk, the Sync button with the Quick Sync and Full Sync options. Refer to Syncing the Zendesk Data to Help Center Manager.

Profile Button

The top right menu includes the Profile button. This shows the name you are logged in with and the email address associated with it. You can also use this to select the Zendesk Help Center to access or add a Zendesk Help Center. Refer to Connecting and Selecting Additional Help Centers.

Switch between Swifteq Zendesk Apps Button

The top right menu also includes the Switch between Swifteq Zendesk Apps button. This allows you to switch between other Swifteq apps with the same account. You can also switch to the Help Center Export and Help Center Analytics for your Help Center Manager.

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