Error: “Sorry, we couldn't save and push the article to Zendesk”

If you see this error while trying to push an article to Zendesk, it means the app failed to sync an article to Zendesk.

In this Article
What Causes This Error?
How to Fix It
    Check if the Article Still Exists in Zendesk
    Confirm Your Help Center is Still Active
Reauthorize Your Help Center Connection
Still need Help?
 

What Causes This Error?

This usually happens due to one of the following:

• Your Zendesk Help Center is no longer connected
• An article was deleted in Zendesk
• Your API permissions need to be refreshed

How to Fix It

Check if the Article Still Exists in Zendesk

If the article was deleted or moved, the app won’t be able to push updates.

• Check the article in Zendesk, make sure it exists and has not been deleted

Confirm Your Help Center is Still Active

If your Help Center was disconnected or the subdomain has changed, syncing will fail.

• Double-check the domain listed on your Swifteq dashboard
• Make sure your Help Center is live and accessible

Reauthorize Your Help Center Connection

Sometimes the link between Swifteq and your Zendesk account expires.

1. On the Swifteq dashboard.
2. Click the drop-down for the Profile icon, and select Helpdesk Authorization.
3. Select Reauthorize.

Refer also to Reauthorizing  or Disconnecting Help Center Manager.

Still need Help?

If you still need help, use the Live Chat or email support@swifteq.com and include the error message or screenshot so we can take a closer look.