Opening and Editing the Swifteq Trigger Created in your Zendesk Admin Center

For the Trigger selected in the Workflow, if you selected When a ticket is created (new trigger) or When a ticket is updated (new trigger) a new trigger named Swifteq New Ticket is created in your Zendesk Admin Center. The name of the new Trigger also shows the Workflow that it was created from, for example, Swifteq New Ticket - Extract Order Number.  

In the Workflow, if you have selected an existing Trigger, this will show the name of the Workflow in which is was initially created.

You can make changes to the Triggers created from the Ticket Parser Autofill app from your Zendesk Admin Center.

• When the Trigger in the Workflow is selected as When a ticket is created (new trigger), the Trigger is created with the Condition set for when the Ticket Is Created.
  
  
• When the Trigger in the Workflow is selected as When a ticket is updated (new trigger), the Trigger is created with the Condition set for when the Ticket Is Updated.

For example, you could change the Triggers to apply Conditions such as for a "Group" or a "Brand". 

In this Article
Opening the Trigger Created in your Zendesk Admin Center
Editing the Trigger Created in your Zendesk Admin Center

Opening the Trigger Created in your Zendesk Admin Center

When editing the Workflow, this shows the Trigger and you can click View Trigger to open it in your Zendesk Admin Center.

You can also open the Trigger directly from Zendesk Admin Center > Objects and Rules > Business Rules > Triggers.

Editing the Trigger Created in your Zendesk Admin Center

You can make changes to the Trigger if required, for example, to adjust the Conditions and add more filters.