Example Workflows and How Tickets are Updated by Triggers+ChatGPT
- Example Workflow - Categorize a Ticket based on the Text in the Customer Comment and Update the Categories as Tags in the Ticket
- Example Workflow - Detect a Thank You Only response to a Solved Ticket
- Example Workflow - Translate an Inbound Message
- Example Workflow - Translate an Outbound Message
- Example Workflow - Extract Order Number from the Customer Comment and Update it to a Custom Field in the Ticket
- Example Workflow - Extract Feedback from the Customer Comment and Update it to the Internal Note in the Ticket