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You can make changes to the Translate Conversation Settings that apply to all users. These control if the Auto-Translate of Inbound messages is on or off, whether or not the original message in a t...

In this example, a Workflow is set up to do the following: When a new ticket is created, the text in the Last Customer Comment in the ticket is analyzed using the Custom Prompt action to determine ...

When using the Merge Duplicate Tickets app, if some tickets are not merging as expected, the issue is usually related to the configuration settings (refer to the Merge Duplicate Tickets section Con...

If you see this error while trying to push an article to Zendesk, it means the app failed to sync an article to Zendesk.In this ArticleWhat Causes This Error?How to Fix It    Check if the Article S...

At the end of your 14-day free trial, if you have not yet subscribed, your account will be disabled. An email is sent to the user who authorized the app one week before the trial expires, when it e...

This article details how you can use the Translate Glossary to add translations for specific terms and to control any terms that should not be changed by the translation. You can also edit the Glos...

In the Articles page, you can use the Find and Replace to search for a word or phrase and replace it. This allows you to run a bulk change across all or selected articles in your Zendesk Help Cente...

Initially, you are assigned one login to the Help Center Manager. If required, you can invite additional users by selecting the Invite Users option from the Profile button. Note: The Invite Users...

For information on how Swifteq accesses and stores your Zendesk data, refer to the following page on the Swifteq website Data Processing Policy.

Below are the details of what to do if you need to uninstall Help Center Manager. In this ArticleIf you have Enabled AnalyticsIf you are on a TrialManually DisconnectingUnsubscribing if you are a ...